The Human Resources Director provides strategic and hands-on full-cycle HR support by planning, leading and directing the day-to-day HR activities including associate relations, performance management, and employment law compliance.

The HR Director will report to the Chief People Officer and focus on building and driving human resources initiatives, development of policies, procedures and systems focused on attracting, retaining, and developing top talent for our multi-state teams. The successful candidate will have a drive for excellence, be curious and demonstrate the ability to provide exceptional internal customer support – contributing to a strong and collaborative culture.

Centerline has centrally located Class A office space in Memphis and Nashville, where this would be an in-office role. In Columbus, this would be a hybrid role. The Human Resources Director will serve as the human resources business partner to assigned client groups (agencies) within Centerline’s client portfolio.

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• Provide counsel and owns the process for associate relations matters for assigned client companies - including performance management, disciplinary/investigation processes, policy and procedure interpretation and application, conflict in the workplace, harassment, discrimination, compliance, and code of conduct for a multi-state employer.
• Lead, drive and champion performance management programs and process - continuously monitors programs and makes necessary recommendations for changes with the goal improvement feedback cycles, employee engagement, growth and development.
• Manage, track and participates in employee disciplinary meetings, terminations and investigations.
• Address confidential and sensitive personnel issues that require follow-up and consultation with senior leadership.
• Coach employees in problem resolution and directs them to the proper channels to resolve issues while helping to interpret and apply policies and procedures.
• Obtain and analyze data to identify and understand workplace trends and proactively and preventively makes recommendations to address workplace challenges and align programs and initiatives with overall business strategy.
• Develop programs and initiatives that support a positive culture,  and employee growth that aligns with the business strategy and goals.
• Monitor and engage with associates and supervisors/managers to keep a pulse on employee relations and engagement.
• Work in partnership with recruiting team to support and drive the full recruitment cycle including but not limited to sourcing, pre-screening, scheduling interviews with hiring managers, offer negotiations, and onboarding.
• Coordinate and champion onboarding and offboarding process - provides support to the payroll and benefits team by conducting benefits training and other related trainings and employee communications.
• Conduct exit interviews and makes actionable recommendations based on data.
• Notify leadership, payroll and applicable internal team of new hires, resignations, promotions, salary increases and terminations.
• Develop (as needed) and facilitate human resources-based training, such as Harassment Training, Performance Review Training, and other supervisory and management training.
• Develop or assist in the development of employee communication.
• Acts with a high degree of integrity, ensure all reports are documented and actioned in a timely and thorough manner.
• Ensure compliance for local, state and federal regulations and laws.
• May supervise one or more employees.
• Perform other duties as assigned or requested.
• Occasional travel may be required.

• At least 7 to 10 years of Human Resource Experience in a progressive, fast paced, professional services environment. Marketing communications/advertising agency experience is ideal.
• Bachelor's degree in HR, Business, Psychology, Communication or a related field. Master’s Degree in Human
• Resources or related field preferred. Demonstrate the ability to “think” and “do”. Experience in diverse business settings a plus.
• Experience working in multi-state employer jurisdictions.
• Demonstrated knowledge and understanding of all human resources principles and practices, including employment law, EEO compliance, benefits, recruitment/retention, growth planning, legal analyses, conflict resolution, management, program building and staff training.
• Previous experience in developing and managing HR programs
• Excellent communication skills (both written and oral) evidenced in preparing reports and other business communications and presentations
• Skilled in developing and presenting to internal/external groups.
• High level of proficiency with Microsoft Office Suites (Word, Excel, and PowerPoint) and HRIS programs including applicant tracking and performance management systems.
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Ability to multi-task in a fast-paced, deadline-driven environment as well as strong attention to detail and accuracy
• Ability to develop and maintain positive working relationships that fosters trust.
• Sound judgment, high integrity, problem-solving/analytical skills and the ability to handle highly sensitive and confidential information while managing conflicting priorities.

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